Jon Anton | Buy Cheap Textbooks about Jon Anton

1.

Callcenter Management: By the Numbers by Anton, Jon ISBN: 9781557531124

2.

Customer Relationship Management The Bottom Line to Optimizing Your Roi by Anton, Jon, Petouhoff, Nata... ISBN: 9780130990693 List Price: $26.00

$5.89 (Save 77%)

3.

Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service by Jon Anton, Mike Murphy ISBN: 9780971965249

$48.92

4.

Listening to the Voice of the Customer 16 Steps to a Successful Customer Satisfaction Measur... by Anton, Jon, Perkins, Debra ISBN: 9780915910434 List Price: $39.95

$32.88 (Save 17%)

5.

Integrating People with Process and Technology "Gaining Employee Acceptance of Technology In... by Jon Anton, Natalie L. Petou... ISBN: 9780963046437

$124.36

6.

Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series),... by DR. JON ANTON ISBN: 9788131791530

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7.

Making the Organization Profitable Call Center Metrics That Matter by Anton, Jon ISBN: 9781557531834 List Price: $44.95

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8.

Customer Obsession: Your Roadmap to Profitable CRM by Ad Nederlof, Jon Anton ISBN: 9780971965201

$3.95

9.

Customer Response and Information System by Hoeck, Michael, Anton, Jon ISBN: 9780963046406 List Price: $44.00

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10.

Inbound Customer Callcenter Design: Management Information Systems by Jon Anton, T. Richard Benne... ISBN: 9781557531308 List Price: $52.95

$40.50 (Save 23%)

11.

Call Center Benchmarking How Good Is "Good Enough by Anton, Jon, Gustin, David ISBN: 9781557532152 List Price: $43.95

$64.13

12.

Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management) by Jon Anton, Vivek Bapat ISBN: 9781557531827 List Price: $53.95

$33.97 (Save 37%)

13.

Benchmarking at Its Best for Contact Centers by Bruce L. Belfiore, Jon Anton ISBN: 9780971965256

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14.

Benchmarking for Profits! - Bruce Belfiore - Paperback by Belfiore, Bruce, Anton, Jon ISBN: 9780971965218 List Price: $11.95

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15.

Optimizing Outbound Calling: The Strategic Use of Predictive Dialers by Anton, Jon, Demczak, Alex, ... ISBN: 9780971965225 List Price: $34.99

$50.87

16.

Offshore Outsourcing Opportunities by Anton, Jon, Chatterley, Joh... ISBN: 9780971965232 List Price: $34.99

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17.

How to Conduct a Call Center Performance Audit: A to Z by Dr. Jon Anton, Dru Phelps ISBN: 9780963046468

$698.56

18.

Contact Center Management "By the Numbers" by Jon Anton, Kamal Webb ISBN: 9780976110903

$66.96

19.

Enabling Ivr Self-Service with Speech Recognition: Executive-Level Insights by Anton, Jon, Kowal, G. Paul ISBN: 9780971965294

$69.27

20.

Minimizing Agent Turnover by Jon Anton, Anita Rockwell ISBN: 9780963046420 List Price: $39.99

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21.

Marketing Sucks by Anton, Jon, Petouhoff, Natalie ISBN: 9780963046444

$57.45

22.

E-Business Customer Service by Hoeck, Michael, Anton, Jon ISBN: 9780963046499 List Price: $44.00

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23.

Customer Relationship Management: Building the Intrastructure for Customer Collaboration by Anton, Jon, Petouhoff, Nata... ISBN: 9780963046475 List Price: $39.99

$87.81

24.

Selecting a Teleservices Partner: "Sales, Service, Support and Fulfillment" by Anton, Jon, Carr, Lori ISBN: 9780963046482 List Price: $34.99

$96.40

25.

Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine You... by McConnell, Matt, Anton, Jon ISBN: 9780971965263

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